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Junior Technician Product Support (h/m)

Ciudad: Frankfurt am Main, Alemania

Tasks

  • ROM verification check and paperwork preparation for all Nintendo of Europe Lotcheck and 3rd Party submissions
  • Resolving submission issues by providing technical support and troubleshooting assistance to customers
  • Keeping all Lotcheck check tools and submission requirements up-to-date by constantly monitoring support portals like NDP, Redmine, Jira etc.
  • Data transmission between Nintendo Japan, Nintendo Australia, Nintendo of Europe and its subsidiaries as well as external business partners
  • Software- and paperwork preparation for age rating agencies
  • Fair and event support with development hard- and software including Europe-wide event travelling
  • Preparation and distribution of 1st/2nd party and 3rd party preproduction development hard- and software for Nintendo of Europe, its subsidiaries and distributors as well as external business partners

Requirements

  • Degree in Computer Sciences or comparable qualification
  • Excellent computer skills and profound network knowledge
  • Very good written and spoken English language skills; Japanese or another European language skill would be a plus
  • Demonstrated experience in communication and customer service skills
  • Working with the utmost care and ability to work independently, as well as problem solving and consistent decision making skills
  • Readiness for frequent travelling especially during event peak seasons and on weekend/bank holidays
  • High level of team spirit, reliability, willingness and ability to work with deadlines

¿Estás interesado? Envíanos tu candidatura con tu currículum, tu posible fecha de incorporación y expectativas salariales.

Level up!

Gracias a nuestros productos Nintendo Switch y Nintendo 3DS, somos líderes en la producción de videojuegos y consolas en el área del entretenimiento interactivo. Nuestro objetivo es llegar a todo el mundo con nuestros productos, sin importar la edad, el género o la experiencia anterior con los videojuegos. Un equipo fuerte y motivado, la búsqueda de nuevos conceptos, el desarrollo e implementación creativos de ideas para juegos, junto con una sofisticada estrategia de ventas, nos permiten sorprender al público constantemente con nuevos e innovadores productos.